SMS and email notifications are standard on every call. If your team lives in Slack or Teams, ask at setup about routing AI receptionist Slack notifications or Teams alerts to the channels you already watch.
Every booked job and captured lead already lands as an instant text and email within seconds of hangup. That covers most shops. But if your office staff or dispatchers work out of a shared channel all day, getting the same summary there keeps everyone on the same page without another inbox to check.
Here's the honest split:
We don't pretend Ava plugs deep into every platform out of the box. The reliable path is the structured summary — and that summary can be pushed to where your people watch for work. Tell the setup team your stack and they'll fit the workflow.
Say you run three trucks and a dispatcher. The dispatcher shouldn't have to babysit a phone for pings. A new lead dropping into the team channel means whoever's free grabs it and moves — no lead sits unclaimed while everyone assumes someone else saw the text.
For a solo shop, the standard SMS is usually plenty. For a growing operation, channel notifications keep the whole crew looking at the same board.
Start with the built-in SMS and email — they work day one. If you outgrow that, raise Slack or Teams routing during onboarding or anytime after. The point isn't the tool; it's that no captured lead sits unseen.
For the bigger picture on how leads move from a ringing phone to your team, see how a 24/7 AI receptionist handles your calls. To tighten how your shop runs on those alerts, see automating your garage door office workflow.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.